Our Staff

Emerald Senior Service,

We employ only the most responsible and qualified people. Our Home Health Care Providers are dedicated to playing a positive role in the lives of our clients. They are dedicated to giving you/your loved one personal attention at every level,because they understand the trust and confidence that is placed in them.

Our staff of care providers is rich in diversity and includes many attributes. They are of all ages,backgrounds and types of personalities. Some are low key and quiet,some are conversationalists,and others are the take charge type.

There are many elements to our screening process in selecting that someone “special” for you/your loved one:

  • Assess their talents and evaluate their interpersonal attributes
  • Competency test to determine their level of knowledge and understanding
  • Obtain a criminal background check
  • Physical and TB test
  • Relevant work experience
  • Employer reference check
  • DMV/license bureau record check
  • Work authorization clearance
  • Bonded and insured
  • Insured by worker’s compensation

Our Home Health Care Supervisor monitors our care providers to be sure they deliver the care our clients expect and need in order for them to remain in their homes for as long as possible.

Jessica L. Kolaric – Assistant Director of Services

Meet our staff
In December of 2012, Ms. Kolaric rejoined the Emerald Senior Services team, not only as the Assistant Director of Services, but the Office Manager as well.

Prior to joining ESS, Ms. Kolaric worked in the restaurant/food service industry for 17 years after graduating from Penn State University with a degree in Restaurant Management.  While employed in the industry, she learned to work in a fast-paced, ever-changing environment, working with the public, face to face on a daily basis.  However, something was missing while working in this industry.  It was the sense of appreciation for services provided, knowing that by showing up you’ve made someone’s day and put a smile on their face.  This changed in December 2012 when Ms. Kolaric was given the opportunity to rejoin ESS.  Once back, things “clicked”, she experienced a sense of appreciation, gratitude, and of knowing that she is making a difference in the lives of those for whom she cares.

Kolaric states “when you walk into a client’s home and are greeted with a smile and often a hug, it does something to you. Just knowing they are happy to see you, and you them, means the world, especially if they do not have family or friends in their lives.  You make a difference and you feel it.  It’s not always easy, but the clients’ make it worth the difficulties I sometimes encounter.”

In addition to her responsibilities at ESS is the proud single mother of a 14 year old son, who keeps her “hopping”.  She is a cellist and a founding member of the Central Pennsylvania Symphony.  She also enjoys reading, dancing, cooking/baking, and spending time with family and friends.


Darlene Fankhanel – Registered Nurse

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Dolly knew since 4 grade that she was called to be a nurse and achieved this dream in 1973 when she graduated from Bryn Mawr Hospital School  of Nursing.  A few weeks later she married and started her nursing career in the Harrisburg area. She worked at Harrisburg Hospital and Community General Osteopathic Hospital  on medical surgical units.

After  a hold on her career  to have 2 daughters she returned and worked as a staff relief nurse at hospitals and nursing homes .  Later she entered the field of rehab nursing  at Penn State Rehab in Elizabethtown transferring  to Hershey with the staff when a rehab unit was built .  She earned her Rehab Nursing Certification as she cared for adults and children with diagnoses such as spinal cord and head injuries, Cerebral Palsy and Spina Bifida. She particularly enjoyed the interactions with families as she educated and supported them.  With one daughter off to college she transferred to Hershey’s  Surgery Specialties Clinic, ENT and Plastic surgery (where she learned OR nursing).

In 2000 she expanded her experience  to include Case Management and worked for a health insurance company. She earned her Case Management Certification as she worked with patients facing complex health issues. She specialized in transplant care and had contact with patients and their families, transplant centers, home health agencies  and physicians around the country on a daily basis to ensure coordination of care. Her focus was patient centered and involved educating and empowering , and assessing adherence to care and safety concerns.

In 2014 she and her husband retired together to spend more time with each other and their adult children, sons in law and 5 grandchildren and to serve God at church and in the community. When presented with the opportunity in 2015 to work with Emerald Services it stirred up within her the passion she has always had as a patient advocate. Hearing the philosophy of this agency’s owner and the  caregivers ‘expressions of  compassion for the elderly clients they work with brought tears to her eyes and confirmed that she was to be in this place for “such a time as this”.  She is excited to be a part of this team as she meets with clients and completes their assessments.